Changes to landlines also known as the Digital Switchover

The UK’s telephone network is changing. Between now and 2025 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology. This means services that rely on the old landline system such as home phones and healthcare devices will be switched over. The upgrade will be delivered by the telecoms industry in a phased approach. 

What are the implications?

The landline switchover has implications for adult social care due to the connectivity of telecare devices such as fall monitors to the new line. Also, for vulnerable residents who may not have an internet connection or mobile phone, digital landlines cannot carry a power connection so in the event of a power cut they will not work.  Residents who have older mobile phones will not be able to connect to the new network so will need to update their phone. 

Please see attached a factsheet containing information and guidance to help residents navigate the upcoming changes.